FAQs

Frequently Asked Questions (FAQs)

1️⃣ What types of products do you sell?

We offer a wide variety of trending products including home essentials, kitchen tools, gadgets, fashion items, lifestyle accessories, and more – all curated for Indian customers.

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2️⃣ How long does delivery take?

Orders are typically delivered within 5–7 business days. You’ll receive a tracking link via email or WhatsApp once your order is shipped.

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3️⃣ Do you offer Cash on Delivery (COD)?

Yes! We offer both Cash on Delivery (COD) and online prepaid payment options for your convenience.

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4️⃣ How can I track my order?

Once your order is shipped, we’ll send you a tracking link. You can monitor your delivery status in real-time.

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5️⃣ What is your return policy?

We offer a 5-day return window from the date of delivery. To initiate a return, contact us at support@roola.in with your order details.

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6️⃣ What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo/video proof. We’ll assist you with a quick resolution.

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7️⃣ Can I cancel my order?

Orders can only be cancelled before they are processed for shipment. Once dispatched, cancellations are not possible.

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8️⃣ How do I contact customer support?

You can reach us at:
📧 Email: support@roola.in
📍 Address: Santoshpur, Bauria, Howrah - 711310, West Bengal, India